This Privacy Policy o9 bat applies to the platform. By using the site, you agree to this policy. If you have any questions, please contact support.
o9 bat believes that every user's personal data belongs to them. We collect only what is necessary and store it with strict security measures. No unnecessary data is retained, and we never sell data to third parties for marketing purposes — that is our commitment.
This Privacy Policy will explain to you o9 bat What data we collect, how we use it, how we keep it secure, and what rights you have. We want you to use our platform with full confidence and complete transparency.
o9 bat Complies with international data protection regulations. Our platform handles data in a manner consistent with GDPR guidelines. Information belonging to Bangladeshi users is protected with the utmost care.
This policy o9 batApplies to all services — including the website, mobile browser, and live chat.
o9 bat Three types of information are collected: information you provide directly, information collected automatically, and information received through third parties.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-related | Full name, date of birth, nationality | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Communication |
| Financial Information | Payment methods, transaction history | Payment processing & fraud prevention |
| Technical Information | IP address, device type, browser | Improving Security & Service Quality |
| Gaming Activity | Game history, betting records | Responsible Gaming Monitoring |
Copies of a national ID, passport, or driving licence are requested solely for KYC verification and are stored with the highest level of security.
o9 bat Collected information is used for the following purposes:
- Account Management: Registration, login, password recovery, and account verification.
- Transaction Processing: Processing deposits, withdrawals, and bonus payments.
- Security & Fraud Prevention: Detecting and preventing suspicious activity.
- Legal Obligations: Meeting regulatory requirements.
- Responsible Gaming: Identifying problematic gaming behaviour and providing support where needed.
- Service Improvement: Analysing user experience to improve the platform.
- Contact: Important notices, transaction confirmations, and support communications.
Marketing communications (such as promotional SMS or emails) are sent only with your consent. You may withdraw that consent at any time.
o9 bat Never sells your personal information. However, in limited and specific circumstances, data may be shared with trusted partners:
- Payment Processors: Payment providers such as Nagad and bKash receive only the information strictly necessary to process a transaction.
- Identity Verification Providers: Information required for the KYC process may be shared with third-party verification services.
- Legal Authorities: We may be required to disclose information under a court order or other legal obligation.
- Technology Service Providers: Server hosting and security software providers bound by strict confidentiality agreements.
Before sharing your information with any of the parties above, please review their o9 bat-'s privacy policy and may not use the data beyond its stated purpose.
Cookies are small data files stored in your browser. o9 bat Cookies are used to provide a secure and improved user experience.
| Cookie Type | Purpose | Type |
|---|---|---|
| Session cookie | Maintaining login sessions, secure navigation | |
| Preference Cookies | Remembering language, theme, and settings preferences | |
| Analytics Cookies | Page view & usage pattern analysis | |
| Security Cookies | CSRF protection, suspicious activity detection |
Disabling essential cookies will affect the core functionality of the site. Analytics and functional cookies can be turned off in your browser settings, though some features may become limited as a result.
o9 batEvery member has certain fundamental rights over their own data. These rights may be exercised at any time:
To exercise any of these rights [email protected]. We typically respond within 30 business days.
o9 bat Data is not retained beyond what is necessary. Retention periods vary depending on the type of information:
- Account Information: For the duration of the active account and up to 5 years after closure.
- Transaction Records: 7 years, as required by law.
- KYC Documents: 5 years after account closure.
- Support Contact: 3 years.
- Log & technical data: Up to 1 year.
Once the retention period expires, data is securely deleted or anonymised. Where legal obligations apply, data may be kept beyond the standard retention period.
o9 bat For individuals aged 18 and above only. We do not collect data from minors.
If it is found that a user opened an account while under the age of 18, that account will be immediately closed and all associated data will be deleted.
If you suspect that a minor is using an account, please contact us immediately [email protected]to let us know.
o9 bat This Privacy Policy may be updated from time to time. If significant changes are made, you will be notified via your registered email or through a notice on the site.
Check the "Last Updated" date at the top of the page to confirm you are reading the latest version. Continued use of the site after any policy changes will be taken as acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us through the following:
- Email: [email protected]
- Live Chat: Chat button at the bottom-right corner of the site — active 24/7
Data protection requests are responded to within an average of 30 business days. More complex cases may take additional time, but you will be informed in advance if that is the case.
How we keep your information secure
Frequently Asked Questions
o9 batPer policy, each individual may only register one account. However, two separate members of the same household having their own accounts can be complicated — as two accounts accessed from the same IP address or device may be automatically flagged for review.
In situations like this, it's best to contact support in advance. Once the reason and identity have been verified, the support team will be able to resolve the matter. Being upfront about it generally causes no issues — however, if two accounts remain active without disclosure, both are at risk of being closed.
KYC (Know Your Customer) Verification o9 batThis is part of the security framework. It verifies your identity and protects against fraud. Typically, any one of the following documents is sufficient:
- National ID (NID): Clear photos of the front and back.
- Passport: A clear photo of the personal information page.
- Driving Licence: Clear photos of both sides.
A selfie (with your face clearly visible) may also be required, along with proof of address (such as a utility bill) in some cases. Provided all documents are clear and legible, verification is typically completed within 1–4 hours. During peak periods, it may take up to 24 hours. You will be notified by email or SMS once verification is complete.